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Purpose, Vision & Mission


Looking for a quality home repair company?  Read below about the purpose, Vision, and Mission that guides Five Star Plumbing Heating Cooling.

Our Purpose 

We serve by creating the most effective environment in the world.

Our Vision

To honor God, our customers, our families, and our employees as we serve with impeccable integrity in the arena of homes and offices.

To create a sales organization that provides comfort, savings and health for every home and office in Upstate South Carolina and Hendersonville, North Carolina.

Our Mission

  • To provide innovative “Peace of Mind” solutions for comfort, savings and health while making a shareable profit.

  • To create long term relationships with 50% of our customer base through Peace of Mind Service Agreements.

  • To serve with such commitment, confidence and clarity that our customers call and request the technician by name.

  • To DWWSWWD (Do What We Say We Will Do) so that we will be rated in the top ten in our category in the annual Customer Satisfaction Survey.

  • To give back to our community through recycling our used materials and providing free maintenance, repairs and/or materials for select charitable organizations and encouraging our employees to be active in church and community activities.

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Watch this video from our owner to learn about our company’s standards about workmanship and how we offer quality home repairs!


This is the best experience I have EVER had with a service technician. Five Star arrived on time, listened to my problem , investigated, and offered me repair options with and without a service contract. He explained everything clearly and simply and proceeded to efficiently repair a 16 year old system. He went over all my equipment with me, and offered me service contract options that were affordable and inclusive of all my future needs. His honesty and professionalism were apparent from the moment he arrived, and I finally feel I have the right company servicing the mechanical systems in my home. Thank you!

- Joanne - A Happy Five Star Client