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Heat Pump Repair

Heat Pump Repair in Greenville

24/7 Heat Pump Repair With No Evening or Weekend Fees

If your heat pump blows cool air in heating mode, delivers weak airflow, cycles repeatedly, or stops running, the problem requires a system-specific diagnosis. Because the same equipment heats and cools your home, faults involving airflow, refrigerant, controls, or defrost performance can affect one mode or both. We provide residential heat pump repair in Greenville and explain your options based on what testing reveals.

Unexpected ice buildup, unusual sounds, thermostat problems, rising energy use, and frequent reliance on auxiliary heat can also signal trouble. A professional assessment can distinguish an isolated component failure from broader equipment deterioration that may warrant comparing repair with replacement.

Call Five Star Plumbing Heating Cooling and Electrical at (864) 306-4898 to arrange service if your heat pump isn’t heating or cooling properly.

Signs Your Greenville Heat Pump Needs Repair

Changes in comfort or operation often provide the first warning that an air-source heat pump needs attention. Some symptoms appear only during cold weather because heating mode relies on components and controls that operate differently during cooling.

Schedule an assessment if you notice:

  • Insufficient heating or cooling: The system runs but can’t reach the thermostat setting.
  • Weak airflow: Little air comes from the vents, or airflow differs noticeably between rooms.
  • Short cycling: The equipment starts and stops repeatedly without completing a normal cycle.
  • Persistent ice: Heavy or recurring ice remains on the outdoor unit instead of clearing during the defrost cycle.
  • Unusual operation: Grinding, buzzing, rattling, or other new sounds occur during startup or operation.
  • Auxiliary heat concerns: Backup heat runs more frequently than expected or doesn’t activate when needed.

A light coating of frost can develop temporarily in heating mode. Persistent ice, declining heat output, or a unit that can’t complete its defrost cycle requires professional attention rather than repeated manual thawing.

What a Heat Pump Diagnosis Covers

Effective diagnosis goes beyond the most visible symptom. Depending on how the equipment is behaving, we may inspect the thermostat, filter, indoor and outdoor airflow, ductwork, refrigerant charge, compressor, electrical components, and auxiliary heat.

We may also test the reversing valve, which changes the direction of refrigerant flow as the system switches between heating and cooling. An iced outdoor coil can point to a defrost control problem, while low output may require checks of airflow, refrigerant conditions, and heat transfer.

Potential problem areas include:

  • Dirty filters or restricted airflow
  • Thermostat or control faults
  • Incorrect refrigerant charge
  • Compressor or electrical component problems
  • Reversing valve malfunctions
  • Defrost control failures
  • Air distribution or ductwork issues

Clear Repair Options Before Work Begins

Our technicians test related components to find the underlying fault instead of addressing only a surface symptom. We then explain our findings and provide upfront pricing before repair work begins. A stocked inventory of parts helps us complete many repairs without avoidable delays or additional visits when the required part is available.

Our recommendations reflect the test results, equipment condition, repair history, efficiency, and scope of the failure. If replacement deserves consideration, we’ll explain why so you can compare the cost of restoring the current system with its expected service life and your long-term comfort priorities.

Don't Just Take Our Word

See What Your Neighbors Say About Us
    "Seamless and professional"

    Well deserved 5 Stars for not only their professionalism but also their great customer friendly service.

    Edward A.
    "Efficient and friendly"

    He answered my call right away and kindly talked me through how to do a hard reset. Resolved within 10 minutes!

    Pa D.
    "Highly recommend!"

    Hard working, efficient, conscientious, and a pleasure to work with.

    Deborah T.
    "Amazing!!"

    I can’t express how amazing this company is. We used them for our HVAC and now a new water heater.

    Andre D.
    "Could not be more pleased!"

    Quality work done on short notice, and Hector, the plumbing technician, was extremely efficient, professional and friendly.

    Ron F.
    "Extremely knowledgeable and efficient"

    He really made a great first impression of the company for me.

    Jennifer S.
    "Great From Start to Finish"

    Mike and Hayden were knowledgeable, professional, and did a great job replacing my AC and heat. I highly recommend Five Star and would not hesitate to call them again for service.

    Michael B.

Trusted Heat Pump Service Since 1984

We’ve served homeowners across Upstate South Carolina and parts of Western North Carolina since 1984. Our carefully screened, professionally trained technicians provide respectful in-home service and clear explanations. More than 4,500 Google reviews reflect customers’ experiences across our home services.

Heat pump failures don’t follow business hours. We provide 24/7 emergency heating and cooling service without extra charges for evenings or weekends. When you call, you’ll speak with a knowledgeable team member rather than an automated system.

When to Repair, Maintain, or Replace Your Heat Pump

The right next step depends on what testing reveals. A focused repair may make sense when the fault is isolated and the remaining equipment is in suitable condition. In other cases, the system’s age, repair history, efficiency, expected service life, and your comfort priorities may make replacement worth discussing.

Preventive maintenance can uncover dirty filters, drainage concerns, restricted airflow, control faults, and outdoor unit problems before they cause a larger interruption. Our Home Comfort Club includes annual inspections, priority scheduling, and member discounts. Financing options are available for qualifying service and equipment needs. Veterans, first responders, and senior citizens may also qualify for additional savings.

Restore Reliable Heating & Cooling in Greenville

When your system can’t maintain the thermostat setting, develops persistent ice, makes unusual sounds, or struggles in either operating mode, we can assess the equipment and explain what we find. You’ll receive clear recommendations and an upfront quote before deciding how to proceed.

Our Five Star Guarantee reflects our commitment to integrity, comfort, and peace of mind. We honor applicable warranties and the upfront pricing presented to you.

Call Five Star Plumbing Heating Cooling and Electrical at (864) 306-4898 to schedule heat pump repair in Greenville.

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The Five Star Way

Our competitors may offer the same services, but the difference is in our team— we call it "The Five Star Way."

  • Passionate

    There's a reason for it! We're passionate about our customers and our industry. Great service is at the core of our company!

  • Professional
    You don't want just anyone working on your home. Our technicians are carefully screened and highly trained in their field. They remain involved in certification programs to stay up-to-date.
  • Trustworthy
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  • Available

    We are a 365/24/7 emergency service provider. What’s more, you can enjoy the flexibility of our services with no extra fees for evenings, weekends or holidays—convenience at no additional cost!

  • Personable
    Because a REAL PERSON will answer the phone and we offer the most extensive inventory of additional parts, we're here to fix your problems!