DISPATCH SERVICE REPRESENTATIVE

We’re looking for exceptional dispatchers to help us achieve profitable revenue.

As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.

RESPONSIBILITIES

  • Evaluate customer calls and assign the best technician to each service appointment.

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.

  • Relay accurate information to technicians, ensuing proficient, quality customer experiences.

  • Manage the whereabouts and needs of every technician in the field.

  • Record the results of each service call and create report summaries for senior management.

  • Be professional and establish customer rapport, encouraging repeat business.

  • Respond to customer requests, resolving issues and promoting the brand.

  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

  • Update customers throughout the day on the technician’s progress.

REQUIREMENTS

  • Proven track record in customer service.

  • IT competent; good typist and proficient with phone systems.

  • Highly organized with exceptional follow-through abilities.

  • Strong verbal and written communications.

  • Passionate about Five Star Plumbing Heating Cooling and loves the brand.

  • Ability to build trust, diffuse conflict and hold others accountable.

  • Bachelor degree or equivalent is a plus.

  • Engaging personality that blends well with a fast-paced, goal-driven environment.

  • Competitive individual contributor who also loves to win as a team.

  • Highly motivated, flexible and great attitude on life.