DISPATCH SERVICE REPRESENTATIVE
We’re looking for exceptional dispatchers to help us achieve profitable revenue.
As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.
Evaluate customer calls and assign the best technician to each service appointment.
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuing proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.
Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Passionate about Five Star Plumbing Heating Cooling and loves the brand.
Ability to build trust, diffuse conflict and hold others accountable.
Bachelor degree or equivalent is a plus.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.