We’re looking for exceptional customer service representatives to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.


  • Convert incoming customer calls into booked service appointments.

  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.

  • Respond to customer requests, resolving issues and promoting the brand.

  • Be professional and establish customer rapport, encouraging repeat business.

  • Participate in training to boost booked calls and practice outbound calling.

  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.

  • Maintain and update customer database with complete and accurate information.


  • Proven track record in customer service.

  • IT competent; good typist and proficient with phone systems.

  • Highly organized with exceptional follow-through abilities.

  • Strong verbal and written communications.

  • Ability to build trust and demonstrate empathy.

  • Passionate about Five Star Plumbing Heating Cooling and loves the brand.

  • Bachelor degree or equivalent is a plus.

  • Engaging personality that blends well with a fast-paced, goal-driven environment.

  • Competitive individual contributor who also loves to win as a team.

  • Highly motivated, flexible and great attitude on life.