As a member of the Nexstar® Network, we follow the organization’s code of ethics. Nexstar® requires adherence to this code to qualify for membership in the organization, and it enforces the code through a four-member ethics committee. Our membership in the Nexstar® Network is one way we hold ourselves accountable for maintaining a high standard of excellence in the plumbing, heating, air conditioning, and electrical industries. If you are looking for honest home repairs, Five Star Plumbing Heating Cooling is the company for you!
WE WILL SERVE our customers with integrity, competence, and objectivity.
WE WILL DELIVER to our customer all that we promised through value-added services.
WE WILL PERFORM our work to meet technical codes or better.
WE WILL EXPLORE each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
WE WILL RESPECT each customer’s home and property and leave them as clean as we found them.
WE REGARD our employees’ satisfaction as important as customer service and company profitability. We subscribe to the premise of win, win, win.
WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.
WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high performance standards.
WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
WE WILL STAND behind our work.
WE WILL NOT provide services to a customer under terms and conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
WE WILL NOT advertise our services in a deceptive manner.
WE WILL MAINTAIN a wholly professional attitude and behavior toward those we service, our fellow contractors, our own employees, our suppliers, and the public at large.
WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of services we deliver and the responsibility we accept.
WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.
WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.
WE WILL BE GOOD corporate citizens.
WE WILL PROTECT the health and safety of ou communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.